on design and technical issues
Where can I
Here is the link
FR4 material property details?
Download this PDF
hole size. Would be submitted hole size be the final hole size ?
submitted hole size is the final hole size within a
tolerance of 1 mil.
What are the
available holes sizes?
14 mils to 150
mils - 1 mil increments
150 mils to 200 mils - 5 mil increments
above 200 mils - holes would be routed out
We only use
drills in imperial units. Files submitted in metric units
(mm) would be converted to imperial units (mils) and
rounded up to the next mil.
I am used to
designing in metric units while the website is specified in
imperial units. Is there a conversion chart I can refer to ?
an online quote, the quote form can handle mm units as well
as inches for dimensions.
How do I
specify internal cutouts/milling in my design?
cutouts/slots/milling should be specified on the same layer is the
board outline. The the minimum routable slot size is 32 mils. During
order time, please state this requirement in the "Special
Request" section so that our CAM engineers is aware of it.
This is not something we encounter often - so there are
chances we may overlook it. Make sure it's known to us.
Do you allow
multiple design per setup?
No. Only 1
design per setup is allowed
FAQ on online order
The rates on
this website is quoted in which currency?
US Dollars (USD).
However when you select shipping to Malaysia, the
rates will be converted to Malaysian Ringgit (MYR)
What is the
daily cutoff time?
To make it for
the day's order, the order must be placed by 1 pm local time
. All orders placed after that time would be considered next
What is the
difference between Prototype and Production order?
service works on pooling a few designs and fabricating it
under 1 setup. This makes it cheaper per part number for
small quantity runs. But the fabrication setup is fixed to a
standard specification and not reusable.
service runs on setup unique to your part number and
reusable over many runs. With production run, you can
configure your PCB to be built with custom materials.
Production Run setups will be kept for minimum of 6 months.
How is payment
made ? What cards do you accept?
We accept Credit Card payments
using Google Checkout service. This service is similar to Paypal.
We can accept Visa, Mastercard, American Express and Discover Card.
If you have difficulty using Google Checkout, we can also
accept payment through Paypal.
Do I need
send my Credit Card details during order time? I am
uncertain if my design meets the fabrication requirement.
No, that is not
required. We will not request for order payment until we
review and verify that your PCB design file meets our design
rule requirement. If the design requires further revision,
we will recommend to you the changes required to meet our
design rules. We will only request for payment when we are
certain that the PCB design file given to us is complete and
that it meets our design rule requirement.
cost is so low, how do I know if the quality of your PCB
meets our requirement or that your service is good?
There is 2 way you can find out the quality of PCB and
We give free
production samples - Request for
it here . Your PCB will be built to the same exact
check us out with Google Checkout merchant rating. Our
average rating is 4.8 / 5 stars as rated by
You can visit our
Google Checkout Merchant Review page for latest
feedback from recent Customers.
FAQ for company Purchase
can only place an order with Purchase Order system and
paying through bank transfer. Can you accept this type of order ?
Yes we can, but
try to keep the order value above USD 250.00. We may, at our
digression, bill you an additional USD 30.00 for bank
charges/commission. The banking charges varies from country
We would avoid dealing with bank transfer
whenever possible (especially for small orders) due to all
the additional administrative overhead involved and
uncertainty in how much we really do receive after banks
take their commissions and fees. For example, a USD 60.00 transfer to us,
may end up being USD 15.00 by the time it reaches us.
So we would really want to avoid such a situation.
Customers Within Malaysia
Yes, we can
accept bank transfer for any amount. For local customers,
bank transfer is preferable over Credit Card charges. We
have accounts with Public Bank and HSBC.
How do I
get an official quote ? I need this for a purchase
Our website has
automated quotation for both
PCB Prototype and
Production . Towards the end of the form, you have
the option to place the order as quoted or request for
official quotation. Click on option, fill out the
form, upload the file and we will send you a PDF quotation
by e-mail within 1 working day.
just issued a Purchase Order, what is the next step in
placing the order?
Fill out the the
online order form and we will send you a Google Checkout
payment request. You can forward this payment request to
your purchasing department to complete the payment. For
payment not using credit card, please e-mail us back to
inform us so we can arrange for further payment
Do you offer
In general, no. All
orders should be paid in advanced. Regular customers that orders
more than once a week, may apply for credit term for their
With my company,
obtaining a Purchase Order and payment can take some time. Can
you fabricate the boards in advance prior to receiving the payment ?
Yes, we can do
that. Just let us know about this situation under the
"special request" section of order form. We often get
started on production upon placement of order.As
long as the we know the order is firm and payment is on its
way, we can get started on the job immediately.
More often than
the time the purchase requisition is processed, the boards
will be ready to ship. Unlike other PCB companies, we place
trust in our customers and will start work even before money
FAQ about PCB Specification
For the PCB Prototype
service, can I specify different material or copper
No, the $18 per piece PCB
Prototypes is a shared setup service. So it's made to standard specification which is 0.062"
FR4 1 oz, Green Soldermask & White silkscreen.
On PCB Production service, when I choosing different
soldermask color or FR4 thickness adds to the cost. Why is
Custom specification boards, require special processing
consideration and we need to stop and reconfigure machines
along the way to accept non-standard materials or soldermask
color. So additional labor and inefficiency is involved. Custom specs PCB is
costlier not because the material cost more, but because
more labor is involved than standard specs PCB.
What is Custom
Specification PCB ?
Any build specification that
is not 0.062" FR4 1 oz copper, HASL finishing, White Silkscreen,
FAQ about shipping
How long does
shipping take ?
It depends on the
destination location. In most parts of the developed world, delivery
by FedEx is normally 2 days (excluding weekends) . For example, if
we ship out the PCB on our Monday, it will arrive to customer at
destination Wednesday .
Shipment to some
regions such as Middle East, South America and Africa may take up to
4-5 working days. Please refer to our shipping chart for more
accurate details on shipping transit time.
Do you ship
using services other than FedEx ? My area is not within FedEx
For our normal
shipment, we use FedEx exclusively. If the shipping address is not
within FedEx's service area, we will be using Postal Expressmail.
This service normally take 4-5 working days and reachable to all
destination served by postal service.
Expressmail service in general
cost more than FedEx as we do not have corporate discount for
Expressmail. To find out more about Expressmail rates, please visit
Malaysian postal Expressmail page
Is there any
faster service available ? Overnight perhaps?
Malaysia & Singapore is delivered overnight by default. For shipment
to all other countries, the quickest available service is the
standard 2 working day FedEx International Priority.
How much does a
PCB normally weight ? How much can I ship in a 1 lbs (0.5kg)
On the average, 100
sq inch of 0.062" FR4 PCB will weight 0.4 lbs to 0.55 lbs
depending on configuration. Due to weight of packaging material (0.3
lbs) only 0.7 lbs of PCB can be included in the first lbs of
In some cases, such
as tab-routed or v-scored panels - the panel support boards (to
avoid breakage during shipping) may add to the shipping weight.
To help our customer save on shipping cost, we will always use the
lightest and smallest packaging method.
Your shipping rate
is much lower than similar businesses in Asia and Europe. Why is it so?
We practice an honest
shipping costing. If FedEx bill us $10, we bill our customer $10.
Most other PCB business in this region uses low price to bait
customers in only to hit them with this excessive shipping and
handling cost. We frown upon this practice. So while some competitors may appear to cost less
than us at a glance. But when you add it all up, the
total shipped cost will often be higher than our total shipped
cost. Just beware of excessive shipping charges.
FAQ after sales
How long is my production run
We store any
production run fabrication setup for a minimum of 6
months from last used date and can be re-extended by another
6 months on reuse. If the customer does not use the setup
again within 6 months, we will contact the customer with
option to keep alive the setup for a small $10 per year
storage fee. This fee can be discounted on reuse of the
The PCB came in and it looks great! But where is
For each parcel shipped out
we will include 4 copies of our commercial invoice. 3 will be taken
out by the time it reaches the destination leaving 1 copy.
Occasionally, Customs officer may take all copies of the invoice
leaving none in the parcel.
When this happens, you can contact the
salesperson in charge of your order and he/she will send a PDF version
of the invoice.
The board that I received is not mine. What
should I do with it?
In some rare occasion (1 in 2000 parcels) we tend
to make mistake when sorting out PCB for delivery . If you receive a
PCB that is not yours, chances are that another customer is
having your PCB. Normally the customer is within the same country as
the finished PCB is sorted by country before being packed
Please contact us immediately so we can arrange
for a swap. You just need to use our FedEx account to send the
parcel to each other. Please be assured this is not a common
occurrence, but it does happen.
I received the boards and I believe
there are some fabrication mistakes. Can I get a replacement
Due to the
nature of our business where all products is custom made to
order, sometimes, we do make mistakes during CAM processing.
We don't deny it happens - but we have recently brought the
rate of mistake down to 1 in 350 orders.
If you do receive a board that is not as specified in the
PCB design file, do e-mail us and point out to us the
discrepancy between the end PCB and given files. We
will investigate on that matter and remake the PCB if we
made an error. If you can include pictures to support
your claim, that will also help in our remake/rework filing.
Over 90% of legitimate defect
claims is entertained and remade. Kindly use a Gerber viewer
to review the files sent to us prior to filing a claim.
Claims can be filed by writing e-mail to
We did not correct number
of boards ordered. Whom do I contact ?
Please e-mail the salesperson
that handled your order to resolve the issue. Occasionally
we make packaging mistakes. Chances are that we may have
left out a few boards during packaging process. We can
offer to send it in a new parcel or a credit towards your